PRIVACY POLICY

 

Karen J Ward is committed to protecting and respecting your privacy.  We reserve the right to modify this privacy policy at any time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.  Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By accessing or using this Website, you agree to this privacy policy. If you do not agree with any part of this privacy policy or our terms and conditions, please do not use or access the services.

 

INFORMATION WE MAY COLLECT FROM YOU

 

When you purchase something from our website we collect the personal information you give us such as your name, address and email address. When you browse our website, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

 

HOW WE USE YOUR INFORMATION

 

We never make your personal details available to any other company for marketing purposes. When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. We use this information to provide you with a better service, and in particular for the following reason, to communicate with you by email if you have ordered or purchased products from us, regarding the order or purchase. You may also choose to provide us with additional personal information (for a custom order of jewellery, for example), if you contact us directly.

 

We ask for your personal information to provide you with information and marketing materials about other goods and services we offer that are similar to those that you have already purchased or enquired about or to tell you about upcoming events or to provide you with information about goods or services we feel may interest you. We would only disclose your personal information if we were required by law to do so, or if you violate our Terms of Service.

 

COOKIES

 

Karen J Ward, like all websites, uses 'cookies' (small text files) to help make the website work, to store information on your computer, both to help our site function properly and to give you the very best experience.

 

Some cookies are essential, and the site won't work as expected without them. These cookies are set when you submit a form, add an item to the cart, login or interact with the site by doing something that goes beyond clicking on simple links.

 

We also use some non-essential 'session' cookies to track visitors or enhance your experience of the site. These cookies are temporary and used to collect data anonymously for web analytics and social sharing services. These do not collect any personal data about you, we do not store them and do not have direct access to the individual data collected.  If you use our site, you are consenting to our use of web technology, including cookies. Any information gathered about you will never be disclosed to third parties. All information passed by cookies is anonymous.

 

If you're not happy with this, you can change your browser settings to prevent websites from setting cookies. However, you may experience a loss of functionality across the internet as a result. Please refer to your own browser company for detailed instructions on how to regulate the setting of cookies on your devices.

 

 

COMMUNICATIONS

 

If you wish to opt out of receiving marketing emails you can do so by using the links in the emails that are sent to you. Each marketing email has the automated unsubscribe facility at the end of it.

 

 

SECURITY AND STORAGE

 

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

 

While we strive to protect your personal information, unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

 

THIRD PARTY SITES

 

Our Services may contain links to other sites and this policy does not apply to the practices of third parties that we do not own or control.  In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us, we would encourage you to read their privacy statements.

 

For social sharing which you may use (e.g Facebook, Twitter, Pinterest), please refer to the individual site's privacy policies for detailed information regarding their use of data and how you can opt-out from their services. Karen J Ward cannot be held responsible how for these third parties may use your data.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.  Please refer to Wix.com’s privacy statement.

 

We have no direct contact with any of your financial details such as bank account or credit card information during any part of the payment process. Only your basic personal details are available to us, specifically relating to your order (name, email and the billing/delivery addresses which you provide during checkout).  All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. The payment gateways that we use are Stripe and Paypal, again we would confirm that we are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

 

The only circumstances in which we will share your data are in processing your order or complying with legal or tax obligations.

 

CONTACT

 

We will retain your details for as long as necessary in order to process the transaction and we will securely store any data collected during that period.  However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce my agreements. We generally keep your data for 7 years. After this time we will delete your data from our records.

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases.

 

Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below.

 

Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request.

 

Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

 

Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

 

How to Contact Karen J Ward.

 

For purposes of EU data protection law, I, Karen J Ward am the data controller of your personal information. If you have any questions or concerns, you may contact me at karenjward2@gmail.com.

Date last edited 20/5/2018

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Telephone 01757270540 or 07746118053

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